Scrum Product Owner Service-Now - Zürich (110160)

Zürich  ‐ Vor Ort
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Beschreibung

Aufgabe:

* Be responsible for successful solution design of Service Management Platform - Service Portal and Ticketing Tool based on ServiceNow software solution
* Ensure that the different stakeholders and project team members, from business, project management and IT have a common understanding of the final solution design
* Ensure that all relevant input requirements are collected and addressed
* Define the detailed requirements for user stories, write the user stories and set the right priorities
* Take responsibility that final solution is the best fit for supporting the operational processes, staying close to the software standards and supporting the change
* Take an active part in the Agile Scrum cycles for the development and implementation of the requirements
* Execute continuous system tests during sprints and prepare content (test cases, instruction, guidance) for User Acceptance Testing
* Prepare training content and structure, ensure trainers are skilled (e.g. Train the Trainer) or deliver trainings
* Point out potential project risks related to the solution and propose risk mitigations


Anforderung:

* University degree/ Education
* Minimum 5 years of Business Operations experience delivering, managing and improving service within an international setting
* Have done Product/Project Manager responsibilities in previous roles
* Functional understanding of Customer and Consumer Service processes
* Service oriented, adaptable and resilient experience with Service Management Tools, Servicenow experience is a plus
* Strong ability to influence business owners and senior management
* Ability to communicate to a wide variety of audiences, both business and technical, while working independently with minimal direction
* Excellent relationship management skills with the ability to build a 'one team' mentality
* Strong command and facilitation skills
* Experience in change management
* Excellent analytical and problem-solving skills
* Outstanding written and oral communication skills, fostering effective cooperation across all levels of an international organization and establishing mutually beneficial lateral collaborations
* A balanced, analytical and fact-based, yet outspoken approach to discussions
* Excellent English proficiency
* Travel ability up to 20%

Beginn: asap
Dauer: 31.08.2020 ++
Branche: Handel & Konsum
Start
09.2019
Dauer
11 Monate
(Verlängerung möglich)
Von
Allgeier Experts Consulting GmbH
Eingestellt
03.09.2019
Ansprechpartner:
Tobias Trockel
Projekt-ID:
1817856
Vertragsart
Freiberuflich
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