Beschreibung
Project Manager vacancy requiring profound HR processes and services knowledge for a globally operating Zurich based company in the retail sector.Your experience/skills:
- 5+ years of experience in business operations
- Work experience as project manager and experience with service management tools
- Very good knowledge in influencing business owners and senior management as well as excellent skills in relationship management along with an analytical and problem-solving mindset
- Know-how of consumer service processes and change management
- University degree in a relevant field
- Languages: fluent English both written and spoken
Your tasks:
- Solving issues of service management platform and ticketing tool based on ServiceNow
- Ensuring that all involved individuals such as stakeholders or the IT team have a common understanding of the final solution design and that important input requirements are collected and addressed
- Being responsible for the final solution so that it is the best fit for supporting the operational processes as well as taking responsibility of agile scrum cycles for development and implementation of the requirements
- Identifying potential project risks and propose risk mitigations
- Defining and writing requirements for user stories plus performing system tests during sprints and preparing content for user acceptance testing
Start:
Duration: 21MM+
Location: Zurich, Switzerland
Ref.Nr.: BH14810
Did this spark your interest? Then take the next step by sending us your CV as a Word document and a contact telephone number.
As a preferred recruitment agency for Swiss banks, international insurance, finance service providers, software and pharma companies, we acquire exciting positions since 1998 in Zurich, Bern and other regions in Switzerland every day.
Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.
Going the extra mile
New to Switzerland? In case of successful placement, we support you with:
- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and much more