Beschreibung
For our client, a Swiss Bank, we are looking for a 2nd and 3rd Level Application Supporter for a long term project in Zurich, Switzerland.
2nd and 3rd Level Application Supporter
- Sector: Banking
- Location: Zurich, Switzerland
- Duration: 12 months, extension intended
Your tasks:
- As an Application Specialist of the Digital Workplace/Hub team you will be responsible for ensuring smooth running and operation of the services used by nonclients and clients, both institutional and individuals
- Subject matter expert of end-to-end processes acting as a point of escalation for both business and L2 support
- Analysis for incidents and defects, tracking and coordination with internal and external providers
- Support the development team evolving system architecture and design within the eChannels context
- Proposing continuous improvements
- Analysis of incidents and defects, proactive tracking
- Maintenance activities (eg life cycle measures, configuration and reporting)
- Service monitoring, availability control, handling of incidents and problem tickets service level communication and escalation where necessary
Please apply online or contact Nadja directly