Beschreibung
As a member of the IT support team, you are the go-to person for all computer hardware and software needs, providing root cause analysis and fixes, and user advocacy for all of internal tools and technologies. Gather information from customers, troubleshoot technical, hardware and account issues, escalating cases as appropriate.
Requirements:
- 3 to 5 years of relevant experience
- Technical troubleshooting experience, strong customer service instincts, and a passion for user support
- Strong verbal and written communication skills and analytical skills
- Experience using and troubleshooting Google Apps issues
- Customer support or client-facing experience
- Technical background (degree, work exp, programs learned, project or website work noted)
- Technical support experience, preferably in Enterprise environments
- Experience in technical support or workflow support
- Strong analytical, troubleshooting and problem-solving skills
- Ability to interface with engineering teams
This role may require moving between our clients offices in Zurich to provide better support for its workers.
If you think this could be the right role for you, please feel free to apply online or please contact Agnieszka Wojcik directly (see below) or by phone.