Beschreibung
CRM Manager - Customer Experience (m/f/d) with Languages English (must), German (nice to have)For our client in Central Switzerland, we are looking for an experienced leader who can support our customer on the business side in the ongoing CRM Dynamics rollout. This requires a very good understanding of marketing and experience in the area of customer experience to be able to drive business needs. The goal is to deliver a seamless omni-channel customer experience supporting the development and roll-out of the customers CRM system.
The position requires a high willingness to travel, as there will be approx. 50% of travel activities to different European countries.
CRM Manager - Customer Experience (m/f/d)
General information
Reference: 117388
Location: Central Switzerland
Start: 10.06.2019 flexible
Volume: Full time
Duration: 31.10.2019 + possible extension
Languages: English (must), German (nice to have)
Your Skills
- More than 5 years experience with CRM system implementations and improvements as a business owner
- More than 3 years experience in sales performance improvement through touchpoint optimization
- Experience in IT rollout projects
- Strategic mindset with strong problem solving skills
- Highly creative with ability to think out of the box
- Previous experience with Microsoft Dynamics 365 CE
- Proven ability to work with technical teams on technology/system changes
- High willingness to travel (50% travel to European countries possible)
Your Tasks
- Develop and guarantee an omni-channel customer experience supporting the development and roll-out of the customers CRM system
- Manage the marketing business processes in the CRM system implementation (including marketing automation as well as a loyalty suite, voice of customer tools, customer portals and other digital marketing technologies)
- Supervise CRM execution and process consistency
- Optimize the end-to-end consumer journey (acting on touchpoint-improvements and pain points through the system)
- Encourage a consumer-centric approach in the implementation of digital services
- Ensure that affected business department is capturing all required information at key points in the customer life cycle to enable segmentation and personalized messages
- Leverage consumer and market insights to test new channels and touchpoints and maximize commercial opportunities
Interested?
We look forward to receiving your application documents in electronic form.