Beschreibung
Applikations-ManagerRole:
The role owner is responsible as an application specialist (AS) for the procedural application operation of the
Applications assigned to him/her. He/she sets the specifications and orders of the responsible persons in the company (BV) as well as Supporting Service Manager (SuS Manager). The AS is the central interface (SPoC) opposite Business, IT, Partner and Service Management, in all process-related aspects of the application. He/she supports the Operating specialists in 2nd level support. For projects, releases and changes, the AS works as a process specialist for the application.
Project Task:
* Contact for process-related and technical questions regarding the application for business, IT and partners
* Implementation of specifications, guidelines and assignments of the BV and SuS Manager
* Ongoing coordination of the application with the relevant surrounding systems
* Conducting operational meetings for larger applications
* Representation of the application in committees, meetings and events (if required)
* Collaboration in projects and releases over the entire lifecycle, including support of test management
* Taking over technical project coordination work for smaller projects, if no project manager is assigned is
* Initialize and create the change request in cooperation with the business and partner
* Management of the external supplier for technical topics, if the application operation is performed externally
* Maintenance of operating and system documentation (BHB) and application documentation (ADOIT)
* Verification of applications with regard to process-related improvement possibilities
* Implementation of improvement measures (CIP) together with the operating team
* Carrying out trainings in connection with the application and training of new employees
* Managing the assigned WBS elements
Skills / Requirements:
* Sound procedural knowledge of the assigned applications
* Mastery of the relevant ICT processes and corresponding tools
* Basic knowledge of ITIL
* High IT affinity and technical flair
* Customer-oriented with pronounced communication and coordination skills
* Basic training in business, information technology, technical or commercial professions
* Right of co-determination in projects (initialization, phase and technology decisions).
* Approval of changes and releases from a process-related point of view
* Allocation of access rights to data, applications and systems according to the instructions of Business IT and of the partner
* Assignment and control of the external supplier for technical/application services
* Access (reading rights and data mutations) to all supporting tools and applications
* Billing release of the WBS elements supported
* Escalation to the BV or SuS Manager for unsolvable problems
Education:
* High School or Bachelor's degree, preferably in business administration, IT or a technical discipline
Language:
* Fluent in German
* Good English
Reference: 918272NC
Role: Applikations-Manager
Location: Zurich und region
Workload: 100%
Start date: ASAP
End Date: Till 31.12.2019 (with extension)
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