Beschreibung
A global Engineering and Data Management Company is looking for a Block Storage Engineer. The role of the Block Storage Engineer is a customer facing service operation position within the client's Managed Cloud Services division. The Engineer supports a L2/L3 operations team responsible for the delivery of Storage as a Service (StaaS) to a specific client based on agreed SLAs, maintaining a high level of customer satisfaction. The candidate will be involved in daily operations, complex incident and problem resolution.Start Date: asap
End Date: 31.05.2020
Duration: 12 months
Reference Number: 243
Workload: 100%
Workplace: Zurich
Tasks:
- Daily operations, complex incident and problem resolution.
- Complex root cause analysis in context of stability issues for Block and Unified Storage.
- Performance, Capacity and Load analysis for the customer environment and recommendation of measures to ensure stable and efficient operational conditions.
- Building a technical gateway to the client's global Delivery Team, Engineering and Managed Service Operations Team.
- Responsible for guaranteeing the stability and seamless operation of the client's storage estate, specifically the block and unified storage.
- Introduce new methods, tools and technologies based on the corporate availability to the teams to increase the efficiency of storage operations.
- Managing the integration of selected innovations into daily operations as well as contribution to increase the level of automation.
- Planning, Coordination and Installation of complex system software upgrades (Microcode etc.) following customer processes and procedures.
- Training of team members.
- Partition on On-Call rotation.
Requirements:
- Minimum of 1 year client systems support; or 2 - 4 years of equivalent IT work experience.
- Strong understanding of Block and Unified storage concepts and software.
- Wide experience in Infrastructure environments/architectures (Storage, Network, Compute).
- Understanding of IT service Management processes and methods (ITIL).
- Programming/Scripting Capabilities.
- Ability to multi-task and prioritize in accordance with changing deadlines and priorities.
- Communicating highly technical information adequately to both technical and non-technical personnel.
- Fluent written and spoken English language, German would be an asset.
Soft Skills:
- Ability to work with minimal supervision – self-motivated and self-contained.
- Analytical and problem resolving attitude.
- Willing to learn and pick up new technologies quickly.