Beschreibung
Are you looking for an interesting and challenging project in Basel,Switzerland?
If yes, this is the right opportunity for you!
Do you feel comfortable working in an international team?
Don't stop! Continue reading!
NextLink Solution, a Swiss IT Consultancy Company that has been providing both IT services and Staff augmentation solutions Fortune 100 customers for the past 20 years, has an excellent opportunity that can take your career to the next level.
Tasks & Responsibilities:
1) Provide direct training support of client including the following scope:
* Support the Learning Key Account Manager in meeting client and PTAC-L learning needs.
* Record and manage training information in the LMS to ensure accurate learning plans/histories, up-to-date role tasks and availability of current training materials.
* Manage Intake Requests from client groups in partnership with the Shared Service Center.
. Support of internal projects/initiatives in PTAC-L and client portfolio.
* Support Audit/inspection activities, as applicable.
* Manage classroom training logistic coordination including scheduling and administration.
* Publish training performance metrics reports for Sr. Leadership.
* Provide onboarding/Off-boarding of customers, as applicable.
* Provide excellent customer service, through helping to solve pain points, listen carefully to customer requests and follow up.
* Manage training documentation in GMP environment.
Support PT Cornerstone Project (30-50% of workload):
* Support implementation of Cornerstone Learning Management System in PT global functions by partnering with team members and with client groups.
Must Haves:
+2 years of experience in a similar role with the same tasks is a must (training support, learning specialist, client support)
Good understanding of systems administration, experience with standard office applications
Ability to solve problems using good judgement and collaboration as needed
Strong customer service focus
Strong collaboration skills, interacting with the team and customers
Strong organizational skills and can prioritize daily work with minimum oversight
Fluent English
Nice to Haves:
Cornerstone knowledge strongly preferred
Pharma Experience