Beschreibung
For our pharma client in Basel we are currently looking for a
Junior Learning Specialist
The successful candidate will work as a Learning Specialist within a Global Learning Teamand provide direct training support to global functions. The candidate will interact with peer experts and clients on a daily basis. With the implementation of Cornerstone Corporate wide, the candidate will gain super-user expertize in the system and get exposure to data migration activities, while navigating in a Matrix environment. The person has the opportunity to develop in the lean methodology using the LPS elements.
Tasks & Responsibilities:
1) Provide direct training support of client including the following scope:
- Support the Learning Key Account Manager in meeting client and PTAC-L learning needs.
- Record and manage training information in the LMS to ensure accurate learning plans/histories, up-to-date role tasks and availability of current training materials.
- Manage Intake Requests from client groups in partnership with the Shared Service Center. Support of internal projects/initiatives in PTAC-L and client portfolio.
- Support Audit/inspection activities, as applicable.
- Manage classroom training logistic coordination including scheduling and administration.
- Publish training performance metrics reports for Sr. Leadership.
- Provide onboarding/Off-boarding of customers, as applicable.
- Provide excellent customer service, through helping to solve pain points, listen carefully to customer requests and follow up.
- Manage training documentation in GMP environment.
2) Support PT Cornerstone Project (30-50% of workload):
- Support implementation of Cornerstone Learning Management System in PT global functions by partnering with team members and with client groups.
Must Haves:
- +2 years of experience in a similar role with the same tasks is a must (training support, learning specialist, client support)
- Good understanding of systems administration, experience with standard office applications
- Ability to solve problems using good judgement and collaboration as needed
- Strong customer service focus
- Strong collaboration skills, interacting with the team and customers
- Strong organizational skills and can prioritize daily work with minimum oversight
- Fluent English
Nice to Haves:
+++ Cornerstone knowledge strongly preferred
Start date: 01.04.2019 - 15.04.2019
End date: 31.12.2019
Location: Basel
Are you interested to work in this challenging position? Benjamin Wenk, Talent Acquisition Consultant, is looking forward to receiving your complete profile. Please send an e-mail (see below)
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