Beschreibung
We are looking for our client for a Global Incident Manager in the area of Basel:Project Description:
new built SM Organization
Task Description:
Ensuring post-review of priority 1 incidents
Chairing the incident and problem review meetings
Following defined escalation path when needed, as defined in the escalation policy
Notifying the participants in the Incident Management process when standards and procedures are not being followed
Rerouting misdirected incidents that have not been handled in a timely manner
Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion
Identifying incidents which need special attention or escalation
Managing major incidents
Carries out the Process Manager responsibilities for the Incident Management process
Skills:
Process (ITIL) Know-how
Know-how in the Incident Management process area
Nice to have Skills:
Project management experience
Regulated account experience
Start:
October 2010
End:
2014
Utilization:
100% / 5 days per week
Please send us your CV as a Word Document incl. Availability and hourly rates.
ORCA Solution AG
Aeschengraben 10
4010 Basel
Telefon:
Email:
ORCA Solution AG