Environment Manager

Vor Ort
7+ Months
Nextlink Solutions
flag_no Schweiz

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Job Description:

Broad understanding of all aspects of applications and infrastructure componentsExperience / Skills
  • 5+ year's relevant experience with Incident, Problem Management as well as process improvement in a technology organization
  • Technical skills/experiences on: (Linux / Microsoft, Monitoring tools, Jira)
  • Thorough understanding of ITIL/ITSM processes with deep knowledge of the various ITSM stages, including but not limited to: Incident Management, Problem Management, Change Management, Configuration Management, Release and Deployment Management, Continuous Improvement, Service reporting and KPIs
  • ITILv3 Foundations Certification (preferred)
  • Experience in agile and continuous integration continuous delivery based environment.
  • Experience in safety-critical environment is a plus

  • A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering or other related scientific or technical discipline

Good analytical and negotiation skills
  • Proven effectiveness to bring group of people together to achieve a goal
  • Quick learner who easily adapts to ambiguous situations
  • Good communicator at all level of the organization
  • Excellent interpersonal skills including the ability to influence across the organization and externally
  • Customer service orientation

Purpose of the role
  • Maintain the health of Test Staging Areas in Non-Operational environment through the user support, monitoring and incident management.
  • Documentation and process related to the Staging Areas
  • The tools needed for the environment management
  • Based on the actual tools and dashboards (outlook, confluence...)
  • Added by the need monitoring and communication tools (availability dashboard e.g.)
  • Ensure that Issues on Staging Areas are dealt with by priority and customer needs, in close collaboration with the Release Master and all relevant actors (like Application Experts / SMEs).
  • Support the Release Master in maintaining the Staging Areas up and running, especially during the intensive project test phases.
  • Interact with the Deployment teams, Infrastructure teams and Engineers in order to ensure a smooth RUN on Staging Areas

Key Responsibilities
  • Uses strong problem-solving skills and is able to multi-task with a high sense of urgency
  • Pro-actively works with staging users and technicians to drive resolution of recurring incidents
  • Fosters communication with key stakeholders through strong relationship building
  • Take part of the approval process in the frame of change requests.
  • Makes recommendations for process improvements to the change, incident, or problem management processes
  • Clearly communicates outage updates throughout the organization including the senior leadership team
  • Drive Root Cause Analysis by working with internal/external business and technical teams when outages occur once the system is stable
  • Performs job duties under limited supervision
  • Participation to the evolution of the Staging Areas monitoring
  • Put in place and maintain dashboards in incident management and availability

  • English (C1)
  • German (C1)
  • French (C1)

Geneva, Switzerland