Support Engineer - Data Migration (m/f)

St. Gallen  ‐ Vor Ort
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Beschreibung

Our client, an international company located in Switzerland, is in the need of Global Support Engineer. For this reason, we are looking for a talented professional, who is willing to be a part of this project.

As a Global Support Engineer you take the ownership of enabling a seamless customer service experience by defining and executing the support and communication concept throughout the whole lifecycle.

In detail, this includes the definition and implementation of customer-centric global support processes together with process experts and the development organisation. Furthermore, you perform efficient Investigation and troubleshooting of issues by determining root cause to remediate issues, recover customer data, prioritize solutions and develop proactive measures to prevent future occurrences.

The role involves close collaboration with market organizations for global issue prioritization, proactive communication, customer data recovery and issue resolution. You ensure the compliance with customer data management standards and continuously enhance internal processes.

Primary Tasks and Responsibilities
  • Min. 3 years' experience in web-based application software support / customer service
  • Excellent experience of ITSM tools (eg. ServiceNow and Google Analytics), Atlassian toolchain (eg. JIRA, Confluence) and problem resolution processes in an agile team environment
  • Quality mindset compared with excellent communication skills, trouble shooting skills and attention to detail allow you to identify quality problems and propose respective solutions under pressure.
  • Good knowledge of databases (Oracle Server in SaaS), respective query languages (eg. SQL) and data migration concepts
  • Fluency in English and willingness for intercontinental travels
  • High commitment, self-responsibility and ability to learn quickly


Details

Start: ASAP

Region: St. Gallen Rheintal (Switzerland)

Duration: 12 months

Pensum: 50-100%

If this outstanding opportunity sounds interesting for you, do not hesitate to contact me for more details or send me your CV.

Sthree Switzerland is acting as an Employment Business in relation to this vacancy.
Start
11/2018
Von
Sthree Switzerland
Eingestellt
30.10.2018
Projekt-ID:
1657509
Vertragsart
Freiberuflich
Um sich auf dieses Projekt zu bewerben müssen Sie sich einloggen.
Registrieren