Sr. Client Services Coordinator (f/m)

Basel  ‐ Vor Ort
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Schlagworte

Beschreibung

Position Summary:

The Sr. Client Services Coordinator reports to the Onsite Program Manager, but is also in an onsite leadership role. This role is the primary escalation point for the client and junior staff members in the absence of the OPM. Under general supervision by the OPM, the Sr. CSC should ensure that the onsite team is providing optimum customer service to both external and internal customers by way of consistent follow through, client relationship management, resolving issues immediately, excellent product delivery, while exhibiting patience and active listening skills. Depending on the size of the onsite team, the Sr. CSC responsibility may be limited to one product (payroll, business validation or staffing desk) or may span over multiple product lines and staff supervisory duties.

Job Functions:

•Sr. CSC will handle first line escalations and problem resolution, utilizing independent judgment and critical thinking skills.
•Consistently exhibit professional customer service and problem resolution skills.
•Follow, maintain and update the SOP “Standard Operating Procedures” for day-to-day procedures. Ensure that team is following operational procedures per the SOP.
•Sr. CSC will assist OPM in staff development, new staff orientation and training as well as providing input into and delivering performance reviews.
•Manage all assigned daily desk operations and as appropriate recommend new processes and enhance current process to strengthen efficiency.
-Identify and resolve employee relations issues ensuring that timeliness and adherence to appropriate laws and regulations.
•Utilize the client’s proprietary software, WAND, to facilitate all processes including contractor requests, financial approvals, timecarding, renewals, offboarding, invoicing, reporting etc.
•Lead Supplier management activities including Supplier Forums, Scorecards, recruiting phone calls with hiring managers etc.
•Facilitate regular meetings/discussions with client hiring managers regarding our client's program and delivery procedures.
•Engage in and lead Business Development activities. When appropriate introduce new client service lines to client managers. Work with OPM to identify opportunities to grow client's business.
•Assist in the drafting and presentation of Quality Business Reviews along with Internal Account Reviews
•In conjunction with the Program Manager, ensure that all deliverables outlined in the SOW are met consistently.
•Generate all required weekly reports to both client on a timely basis.
•Follow all required client mandated procedures and policies.
•Effectively conduct both verbal and written business communications.

Qualifications:

-4 years of college, BA or equivalent experience.
-Three to five years of experience in business development, sales, marketing, staffing client relationship management, industry operations, HR/recruiting, and extensive customer service is preferred.
-Ability to communicate effectively in writing, verbal, and interpersonal. Able to interact and communicate with all levels of staff and clients, including Executive levels at Fortune companies.
-Must have good customer service and administrative organizational skills.
-Working knowledge of: MS Office Suite – Excel, Word, MS Outlook, PowerPoint..
-Detail oriented, critical think, problem solver.



Start
2010
Von
Applisoft AG
Eingestellt
24.07.2010
Ansprechpartner:
Hartmut von Schwiderski
Projekt-ID:
160996
Vertragsart
Festanstellung
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