Beschreibung
Position Summary:The Client Services Coordinator is most often an onsite role at a client location, responsible for the day-to-day delivery of our client's products/services. The CSC reports to the Onsite Program Manager (OPM). The CSC must maintain quality customer service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work (SOW). Depending on the size of the on-site team, the CSC’s scope of responsibilities may be limited to one product (payroll, business validation or staffing desk) or may span over multiple product lines.
Job Functions:
•Consistently exhibit professional customer service skills.
•Manage all assigned daily desk operations and as appropriate recommend new processes and enhance current process to strengthen efficiency.
•Follow, maintain and update the SOP “Standard Operating Procedures” for day-to-day procedures.
•Efficiently manage the relationship/interaction of the approved staffing desk suppliers and managers.
•Facilitate the end to end contingent staffing recruitment for assigned requisitions to ensure on time fulfillment with high quality candidates.
•Conduct orientation for payrolled workers either face-to-face or via phone providing new hire orientation packet.
•Complete client background screening requirements for all temporary workers.
•Conduct onboarding/lifecycle activities for all new contractors.
•Utilize our client's proprietary software, WAND, to facilitate all processes including contractor requests, financial approvals, timecarding, renewals, offboarding, invoicing, reporting etc.
•Develop positive and professional relationships with client users of our client's program
•Facilitate regular meetings/discussions with client hiring managers regarding our client’s processes and procedures.
•Facilitate client/manager escalations to the appropriate of our client and/or client resources.
•In conjunction with the Program Manager, ensure that all deliverables outlined in the SOW are met consistently.
•Generate all required weekly reports to both client and our client on a timely basis.
•Follow all required client and our client mandated procedures and policies.
•Effectively conduct both verbal and written business communications.
Qualifications:
•2 years of college, AA or equivalent experience
•Three years of experience in sales, marketing, staffing industry operations, HR/recruiting, and customer service is preferred
•Ability to communicate effectively in writing, verbally, and interpersonally. Able to interact and communicate with all levels of staff and clients
•Must have good customer service and administrative organizational skills
•Working knowledge of: MS Office Suite – Excel, Word, PowerPoint, Outlook
•Detail oriented, critical thinker, problem solver