1310 IT Security Supporter

Zürich  ‐ Vor Ort
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Beschreibung

Our client has 250+ locations worldwide. Many locations owned and operated their own email systems, and therefore they were responsible for dealing with any security issues that arose in connection with email.

Now the employees use email from the same globally-operated system, Microsoft O365, managed centrally by the clients Global IT team in the Zurich area. The global team has the new responsibility to handle all security-related incidents associated with email from all stations, such as malware, spam, phishing, and the like.

Your duties are:
Take ownership for IT security incidents, mostly related to email, to contact the affected user(s), carry out an investigation, and take the appropriate steps (such as blacklisting, email deletion, account resetting, or other) in order to safeguard the client
Ad hoc IT Security duties based on immediate needs, but this may involve security awareness training, deputizing for IT Security Manager during planned holidays (may involve on call during evenings and weekends), liaison with operations department for security related issues.

Anforderungen:
Knowledgeable about IT Security at a “doing” level i.e. responding to security incidents; deep knowledge of IT security at a governance/process level (e.g. for creating security policies, etc.) is not required
Approx 3-5 years IT Security experience, including experience in a second-level or last-level support role
Ability to troubleshoot and diagnose user issues and work independently
Experience in working in a worldwide organization following ITIL practices for incidents (e.g. user help desk creating the ticket, capturing the key information, then assigning the ticket to the IT Security team for resolution)
Comfortable to speak English as the corporate language, and to use English to speak and interact with the clients employees in over 50 countries worldwide


Pensum: %

Start
June 2018
Dauer
3 months, incl. option for extension
(Verlängerung möglich)
Von
ASSpro AG
Eingestellt
17.05.2018
Ansprechpartner:
Benjamin Jäger
Projekt-ID:
1556859
Vertragsart
Freiberuflich
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