Beschreibung
We currently looking for a 2nd level Support Engineer to join a Manufacturing IT team at our end-client in Basel.General information:
- Start date: 23.04.2018
- Latest start date: 30.04.2018
- End date: 31.12.2018 renewable
- Workload: 100%
- Remote/Home Office: Not possible.
- Travelling: Not required.
Tasks & Responsibilities:
• Ensure that operational work, project related activities and on-call services are performed according to defined KPIs.
• Provide infrastructure and application management. Support and ensure operational stability and effectiveness of several Applications and Infrastructure platform
• Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
• Collaborate with end users to identify needs and opportunities for improved data management and delivery
• Resolve or escalate problems for resolution when appropriate
• Maintain and develop process and technical knowledge
Must Haves:
• 5 to 7 years of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory or manufacturing experience as 2nd level support)
• Experience with business processes in the manufacturing or laboratory environment
• Validation experience with working in a project environment and in Informatics Service Support and Service Delivery
• Previous experience in system installation and maintenance of operating systems, hardware and peripheral devices e.g. bar code scanner, printer etc.
• Technical experience in manufacturing and laboratory systems (very important)
• Strong technical skills in different operating systems and platforms
• Experience in Network Infrastructure
• Tools: Windows ; VMware; Citrix; Windows 7; Windows 10
• CSV experience (ideally 2-3 years of experience)
• Service oriented attitude, being able to communicate with our customers, also in emergency situations
• Excellent communication skills, fluent in German and English (German is a must have, therefore CVs in German are accepted)
• High social skills, team player
Nice to Haves:
+++ ITIL certification and GxP certification