Beschreibung
We are looking for a 2nd level laboratory/manufacturing system supporter to undertake a 12 month contract (with possible extension).
General information:
Start date: 02.01.2018
Latest start date: 15.01.2018
End date: 31.12.2018
Extension: An extension is planned but not approved yet.
Work location: Basel
Workload: 100%
Remote/Home Office: Not possible.
Travelling: Not required.
Department: FPPM - Pharma Informatics, Manufacturing IT
Tasks & Responsibilities:
- Ensure that operational work, project related activities and on-call services are performed according to defined KPIs.
- Provide application management and support and ensure operational stability and effectiveness of several Applications
- Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
- Collaborate with end users to identify needs and opportunities for improved data management and delivery
- Resolve or escalate problems for resolution when appropriate. Maintain and develop process and technical knowledge
Must Haves:
- 5 to 7 years of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory or manufacturing experience as 2nd level support)
- 5 to 7 years of experience with business processes in the manufacturing or laboratory environment. Validation experience with working in a project environment and in Informatics Service Support and Service Delivery
- Previous experience in system installation and maintenance of operating systems, hardware and peripheral devices eg bar code scanner, printer etc.
- Technical experience in manufacturing and laboratory systems
- Strong technical skills in different operating systems. Windows . Windows 7. Windows 10
- Excellent communication skills, fluent in German and English (German is a must have, therefore CVs in German are accepted)
- Service oriented attitude, being able to communicate with our customers, also in emergency situations. High social skills, team player. ITIL certification. GxP certification. CSV (at least CSV knowledge, ideally 2-3 years of experience)