Beschreibung
A Swiss Private Bank is looking for an IT Onsite Supporter to work in their branch in Lugano.Workload: 100%
Workplace: Lugano
Start Date: 01.01.2018
End Date: 31.12.2018
Reference Number: 4225
Tasks:
• Responsible for the correct installation, deployment, replacement and maintenance of end-user work place hardware (desktops, notebooks, hand held devices, phones, printers etc.).
• Work on projects to implement office moves and other changes.
• Support the global Service Desk for tasks/incidents they cannot do remotely.
• Assist, support and instruct users with managing incidents, problems and service requests on any of the installed systems and applications.
• Follow requests through to closure and escalate to the correct department as defined in the valid incident management support process.
• Documenting and monitoring of all open requests and incidents.
• Take responsibility over all coordination tasks between users and IT-departments in Zurich.
• Travelling to remote offices as necessary.
Requirements:
• Apprenticeship in a technical profession, college diploma or equivalent education/experience.
• Min. 3 years of experience in a similar role (1st-Level and Onsite).
• Solid technical knowledge of all Windows desktop applications including Active Directory.
• Wide IT knowledge and extensive interests in IT technologies.
• Experience troubleshooting Desktop issues.
• Good analytical and coordination abilities.
• Excellent experience with Blackberry/BES is an add-on.
• MCSA certification or similar education is an add-on.
• ITIL familiarization, ideally Foundation Certification is an add-on.
Soft Skills
• Team player, quick learner, self-motivated, strong communication skills.
• Excellent oral and written English language skills.
• Fluent oral and written Italian language skills.
• Additional German language skills are an advantage.