Beschreibung
Helpdesk Mitarbeiter/in For our customer in Zurich we are looking as soon as possible for aHelpdesk AgentTasks RemedyReceive remedy tickets from IBM Helpdesk, screen them and assign/distribute them to corresponding functional area for detailed analysisUpdate/reassign/close tickets based on the feedback from functional analystMaintain and provide daily statistics or remedy ticketsTasks MercuryRequest immediate update for defects via phoneContact assigned users for hotfix defects and request immediate retestEscalate if there is no progress for those defects for more than 48 hoursRequest immediate review for redundancy, training issue, showstopper of class 1 defects related to testing of new releasesCreate defects for users supporting from locationsReport daily summary of those actionsSupport of adhoc actions within Defect handling processAre you interested in this position? We are looking forward to receive your applicationGehalt:
Einsatzort: Zurich, Switzerland
Dauer: 4 - 6 months
Starttermin: asap