Beschreibung
Training Lead - Near Basel - 100%
Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.
For our international client based in Basel, Experis is currently looking for a Training Lead.
Background:
ServiceNow will replace HPSM as the standard IT Service Management tool for all IT solutions/services that use the standard Global IT processes. The training for this project aims to support the replacement of the current IT Service Management tool (HPSM) with a cloud-based ServiceNow and simplification of associated processes. To make this happen the project is looking for a professional Training Lead/Project Manager to support the Organizational Change Management (OCM). The contractor will report to the ITSM Next Generation Project OCM Lead and will manage the Instructional Designer and vendors.
General information:
- Start date: ASAP
- Latest start date: 01.09.2017
- End date: 28.02.2017
- Work location: Kaiseraugst
- Workload: 100%
- Remote/Home Office: Possible up to 20%
- Travelling: Not required
- Additional information: A team of 5 team members, most interaction with the OCM Lead, Training Lead/Coordinator, SMEs and vendors.
Tasks & Responsibilities:
* Ensures the training strategy is executed as defined
* Manages and coordinate all training development activities
* Manages time, budget and resources during training development
* Ensures communication between all parties during training development
* Works together with Instructional Designer and vendors to coordinates training material review cycles
* Ensures quality of training material including adhering to technical compatibility requirements
* Initiates training delivery and evaluation
* Ensures the organization (invitation) of the Train-the-Trainer/Data Admin session (if applicable)
* Ensures appropriate end-user feedback forms are implemented in training deliverables
* Ensures quality of training material including adhering to technical compatibility requirements
* Ensures communication between all parties during training development
* Ensures the Role Mapping spreadsheet is maintained
* Escalate issues to OCM Lead
* Prepare and present weekly training report to OCM Team as needed
* Excellent process tracking and time management skills are required to be able to handle a big amount of data manually
* Extremely well organized and structured, in order to handle big quantity of data
* Open minded, willing to learn, cooperative working style, needs to be able to communicate appropriately with different levels
You bring for this role the following qualifications:
* +5 years of experience in general project management in the IT area
* +2 years of experience in project management in context of trainings (previous experience managing major training development initiatives)
* + 2 years of working experience in pharma
* Fluent in English
Interested in this opportunity? Kindly send us your CV today. However should you have any questions please contact Stéphanie Vogt.