Beschreibung
DetailFunktion: Service Desk Manager (contract)
Antrittstermin: sofort
Dauer: 12 Monate mit Option
Preis-Idee: please offer
Anzahl Stellen: 1
Pensum: 100%
http://www.g-hr.ch/GHRWeb/(S(0a4swy45bmie5q555zjzuzfv))/HRWeb/ProjectDetail.aspx?ID=cf0dbf11-c11a-4ef0-a96c-27b68675b3c6
Stellenbeschreibung
Für unseren Kunden suchen wir einen sehr erfahrenen Service Desk Manager wie folgt:
Haupttätigkeit:
To manage a ‘best service, good cost’ Service Desk for the client, Basel and Vienna.
Anforderungen:
Provision of IT hardware, software and user account access
Processes support to guarantee optimal and accurate usage of researchers IT workplace.
To align and harmonise key IT processes and tools across sites where possible
To optimise internal working practices and processes.
Providing support remotely as well as at the location of researchers.
Managing a team of around 20 support agents
Co-ordination with other appropriate IT groups
Monitoring and reporting
Tätigkeiten:
Manage a team of around 20 support agents.
Monitoring and controlling of service desk.
Incident management, Request Management, Problem Management including end to end ticket ownership in a complex environment.
Implementation of standard Policies.
Knowledge management and transfer.
Implement and adhere to SLAs SOPs, OLAs as appropriate
Implement service improvements with a particular focus on customer satisfaction.
Providing a centre of technical reference to support internal engineering projects and training.
Managing capacity through periods of high workload
Pesönlichkeiten:
High customer satisfaction rating response to surveys
Low staff turnover
SLAs met
Diverse Tätigkeiten gemäss Projektleiter
Firma
Arbeitsort: Basel
Beschreibung: Dienstleistungsunternehmen
Anforderungen
IT Profil Priorität
Funktion – Service Desk Manager ein Muss
Methoden- / Case-Tools – ITIL ein Muss
Sprache mündlich schriftlich Priorität
Deutsch sehr gut sehr gut ein Muss
Englisch sehr gut sehr gut ein Muss
Global Human Resources Schweiz| Projektorientiertes IT Resourcen Management
Blegistrasse 13 | 6340 Baar ZG | Tel: | Fax: | Email: