End User Support Analyst (English) (15849)

Zug  ‐ Vor Ort
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Beschreibung

On behalf of our client, we are looking for an End User Support Analyst (800 end users) for providing support for customer facing End User technology for the specific needs of the Group Headquarters. In particular, it will identify, diagnose and resolve Level 2 issues affecting hardware or software provided by the company and will work with other IT support groups and vendors to solve issues.

This involves the installation, configuration, upgrade, patching and troubleshooting of the common and business unit extended client image.The job is part of the local Proximity Support for the users and VIP’s of the Corporate headquarter sites Zug and Zurich. Strong collaboration with the Corporate Service Desk teams, other 2nd Level support organizations (Group application teams) and 3rd level escalation teams (global infrastructure)

MAIN ACTIVITIES / RESPONSIBILITIES

–   Supporting and assisting end users, receiving escalations from Level 1 teams and working with other IT support groups and vendors for solving Level 2 issues

–   Support and installation of office equipment, the related software and local infrastructure components

–   Maintenance of the Corporate Hardware/Software

–   Administration of computer objects in active directory and infrastructure management tools

–   Managing incidents and requests in the ticketing system adhering to the defines

–   Updating IT- manuals and documentation

MAIN  TECHNOLOGIES                                                                                                             

–   Lenovo Notebooks with Windows 10 operating system with Chrome browser and primary office tools of Google (GMail, GDrive…) and Microsoft Office 365 for specific user groups

–   Altiris (Symantec™ Management Console) client software delivery tool

–   Service Now ticketing and identity and access management platform

 

Anforderungen

–   Strong Informatics educational background

–   Professional certifications (Microsoft) are an advantage

–   At least 3 years of working as field service supporter (Level 2) for an end user workplace environment (client operating system and management tools)

–   Experience working within an ITIL framework and Experience with ITSM tool

(ServiceNow)

–   Experience Google Suite and Microsoft Office

–   Fluent in written and spoken English is a must, knowledge of German and French is an advantage

Projektdauer3 Monate (mit Option auf Verlängerung) Ansprechpartner, ,

Bitte senden Sie uns Ihre vollständigen Bewerbungsunterlagen (CV inklusive Projektbeschreibung, Ausbildungszertifikate, Diplome, vorhandene Arbeitszeugnisse) unter dem Vermerk der Projektreferenz "End User Support Analyst (English) (15849)" an

Wir freuen uns auf Ihre Bewerbung.

Ihr IQ PLUS-Team
IQ PLUS AG. Wülflingerstrasse 59, CH-8400 Winterthur, Tel. , www.iqplus.ch
Start
ab sofort
Dauer
3 Monate (mit Option auf Verlängerung)
(Verlängerung möglich)
Von
IQ PLUS AG
Eingestellt
09.08.2022
Ansprechpartner:
Nazan Yüce
Projekt-ID:
2441991
Vertragsart
Freiberuflich
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