IT Support Specialist (m/f/d) - Ref. 80546

Nürnberg, Bayern  ‐ Remote
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Beschreibung

We are searching for an IT Support Specialist (m/f/d) who is responsible for resolving requests or incidents and will follow up with users to resolve tickets within the service level agreed. You continue to improve the end user experience for the different systems or applications used. You will be the hands on the ground to provide assistance for any field support such as OS, printers, connectivity, video conferencing and more. Working directly with other IT teams to assist in supporting your users in the office. This position reports directly to the IT Support Manager.

Project Start: 01.09.2022
Project duration: 12 Months
Location: Nürnberg / Remote
Languages: English, (German)


Essential Job Functions:

* Delivers support for any user related service request. You are able to work with Microsoft Window and macOS to diagnose, troubleshoot and resolve basic computer operation systems issues. You have some knowledge of applications and how to resolve standard user issues. You meet or beat service level commitments as defined by management and end-users.
* Process orientated and structured delivery of responding to tickets and meeting the SLA's defined. In your day to day deliveries you are meeting, corporate policy, corporate standards, and compliance requirements.
* Communication is what drives the success of this role. You are efficient and effective in working with users throughout different layers in the organization.

Requirements:

* 1-2+ years of experience in delivering end user IT support
* Knowledge of basic computer hardware
* Experience with desktop operating systems including Windows and Mac OS
* Experience with providing application support
* Working knowledge of a range of diagnostic utilities
* Interpersonal skills, with a focus on rapport-building, listening, and questioning skills
* Strong documentation skills
* Required proficiency in verbal and written business communication skills.
* Required to speak and write English

If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your hourly rate with everything included.

Please feel free to contact me if you have any questions.
Start
09.2022
Dauer
12 Monate
Von
Harvey Nash GmbH
Eingestellt
08.08.2022
Ansprechpartner:
Thuy Giang Trinh
Projekt-ID:
2441358
Vertragsart
Freiberuflich
Einsatzart
100 % Remote
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