Beschreibung
Technical Engineer - process engineering / medical technology / Hardware / software / english / germanRole:
For our pharma client Roche Diagnostics in Rotkreuz we are looking for a Technical Engineer (m/w/d).
Background:
Within the Case Handling & Affiliate Support EMEA/ LATAM department for the Centralized & Point of Care Solutions business in Rotkreuz (RDI), the hiring manager is looking for a Technical Engineer to join the department. The Technical Engineer will be responsible for effective & efficient resolution of technical product complaints escalated by the customers for different Roche Diagnostics products.
Areas of responsibility:
- Full accountability for the timely management and resolution of individual customer complaints
- Applies troubleshooting & problem solving methodology and draws conclusions on individual cases.
- Performs investigations of returned customer products.
- Collaborates with interfaces such as Customer Support Centers, Affiliates, Production, Research & Development, Product Management.
- Assumes responsibility for providing information from cases in order to update product documentation. - Represents and communicates results of individual cases in interfacing meetings.
- Contributes to the lab organization, maintenance, and planning.
Must haves:
- Degree in a life science or engineering related discipline e.g. process engineering, chemistry, biochemistry
- Work experience in the area of medical technology, medical devices
- First experience in technical support, product development or testing, a technical orientation and the ability to learn new & complex systems and technologies (hardware, software & application)
- First experience in software or hardware development/support
- First experience within technical customer support, in case handling (complaints) with translating technical problems to customer language
- Knowledge of the diagnostic market is desired
- Knowledge of varied regulatory requirements and quality practices, especially in the area of complaint management (e.g., 21 CFR , ISO 10002, ISO 9001, ISO 13485)
- Very good English skills (min. C1) and good German (min. B2) skills are required
Nice to Haves:
- Sense of responsiveness; combining customer focus and service orientation with regulatory compliance
- Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences.
- Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple tasks in parallel in close collaboration with the other team members.
Reference no: 921646SKN
Role: Technical Engineer
Industry: Pharmaceutical industry
Workload: 100%
Location: Rotkreuz, Switzerland
Start date: 01.08.2022
Duration: 12 months contract, with possible extension
About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.