Beschreibung
On-Site-Supporter - Win10/Office 365, ITIL, BMC REMEDY, German and English
Role:
For our client pharma industry based in Kaiseraugst we are looking for a On-Site-Supporter
a temporary PC/on-site supporter for the following locations from February 1st, 2022 or by agreement until March 31st, 2023 for the time being:
- Kaiseraugst/CH, approx. 40%
- Sisseln/CH, approx. 20%
- Grenzach/DE, approx. 20%
- Village-Neuf/FR, approx. 20%
The operating times can change as required, but all four locations must be regularly supported on site.
Please ensure that you have a work permit that may be required in Grenzach and Village-Neuf (EU).
Areas of responsibility:
- Execution of operational tasks for the implementation of local or regional projects (eg physical installation of devices on site, hardware restages)
- On-site support for solving problems in the area of digital workplace devices (office PCs), printers, local networks, software incidents that could not be resolved remotely.
- Support of disruption/repair activities for Servers and network devices.
- Assistance in solving backup problems
- Identification of problems in the ICT infrastructure based on recurring incidents and support of problem management in investigations and analysis of the root causes (eg collecting information and support tests)
- Support in handling security incidents, reporting security deviations/violations, etc.
- Responsible for escalation to his/her OSS manager in the event of: Problems or complaints of noncompliance by the customer, including software breaches, security breaches, virus problems and misuse of ICT services
- Creation and provision of knowledge articles (Quick Reference Cards) and the exchange of experiences (knowledge transfer) with colleagues.
- Audit support (eg verification of the physical devices and the location)
- Patching of network connections
- Carrying out on-site activities that were defined and commissioned as an additional service
- Management of spare parts and local stocks on site
- Observes the SHE regulations and safety regulations and informs immediately if these are not observed or dangerous situations arise
Important:
The applicant should be vaccinated or recovered. A 3G regulation has recently come into force, at least for Kaiseraugst. However, only PCR tests are accepted.
Professional and technical requirements:
- German and English fluent
- mobility (own car)
- Good knowledge of Win10/Office 365 (especially in TEAMS)
- Team player, has to fit well into our team
- ITIL know-how
Nice to Haves:
- knowledge of French
- Knowledge of the ticketing system BMC REMEDY
Working hours:
- Core working hours 8 h/day. We cover the support from Mon-Fri. from 8 a.m. to 5 p.m.
Reference no: 920963 AD
Role: On-Site-Supporter
Industry: Pharmaceutical industry
Workload: 100%
Location: Kaiseraugst, Switzerland
Start date: ASAP
Duration: 14 months contract
About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.