Beschreibung
For our client in Hannover, we are currently looking for a Change Manager (ITIL)Start: 3.9.2018
End: 29.3.2019
Volume: 40h/ week
Location: Hannover
Remote: 1 day per week
Project language: English and German
Project background
The client is seeking external support to help stabilization + redesign of the Service management (ITIL) processes
Task
- proactive analytical approach
- prepare summaries for mid- and top-management
- communicate to multiple stakeholder / key persons
- editing of the ITIL framework, at least on the V3 Foundation level
- handling of ITSM Tools (Service Now)
- intensive verbal and written communication (German/ English).
- Configuration management
- Change management:
- advise in (Incident-, Problem-, Knowledge- and Service Request Management)
- creation of documentation and training materials
- performing trainings, guidance and assistance for support teams
- creation of CMDB data quality reports
- bringing transparency through Changes
If this interests you
Spoorthy Suneel
Michael Bailey International is acting as an Employment Business in relation to this vacancy.