Beschreibung
For a long-term project at our banking client based in Zurich we look for aJunior Application Supporter (3274)
As part of the 1st level support group, you will be responsible for supporting approximately 45 applications within the Asset Management area.
You offer:
- Technical education with advanced training in Information Technology (e.g. diploma at equivalent level)
- Multiple years of experience and a proven track record in an application support role
- Basic knowledge of Control-M job scheduler or similar job scheduling system
- Good listening and spoken communication skills in English & German
- Strong team player
- Interest to have a broad overview of our application landscape
- Extensive analytical and problem solving skills and an ability to operate under pressure
- Analytic procedure
- High personal responsibility
We offer:
- An exciting and varied position as Junior Application Supporter responsible for Batch monitoring, Console monitoring and incident management of about 45 applications
- Provide day-to-day Production Support
- Track and solve tickets and act as key stakeholder for the applications you are responsible for
- Manage communication with internal clients within the Business and other IT teams (e.g. Application Development, Technology Services)
- Investigate problems involving multiple systems and other IT teams
- Assistance in Problem Management Process (NPL, Post Mortem)
- Ensure readiness of application documentation, update WIKI
- Implementing of changes following the change management process and ensure compliance of production readiness
Are you ready for a new challenge? We look forward to receiving your CV in MS-Word format (.doc/x) on