Beschreibung
For our customer, we would like to fill the following vacancy:- Designing and implementing the service level management policy and processes.
- Introducing and updating the required standards methods and tools.
- Designing and implementing availability and performance management processes standards methods and tools.
The project aim is to manage the resource of a platform that runs approximately 200 internet websites which are mainly used by the marketing and development team within the company.
Within the month of November, the platform will go through a number of changes and therefore the contractor will have to manage the transition to the new version, as well as to take over the Service Knowledge Management. There will also take place a decommissioning process: some of the Business Units are moving off the platform and with it, there will have to be deleted a number of websites on the platform.
This position will not be hands-on, the Professional IT Service Manager will have to overlook and manage the processes (Status Updates, KPI check, Service Enhancement). He/She will work in a team - one team running the platform in Poland and another team responsible of the migration of this platform.
Area of expertise is in knowledge management i.e. service management of product information portals, functional intranets, based on Java and Oracle technology stack. And service management of a digital asset management solution based on SaaS framework. People management capabilities with virtual teams geographically dispersed. Guide the transition of projects onto the platforms, transition of platform upgrades and migrations, manage budgets and performance according to KPIs. Further implement service where gaps exist. Follow ITIL methodologies
Qualification of the candidate
Must-Haves:
- Strong knowledge about ITIL processes, as well as ITIL certification
- Very good experience with managing integration development or operation teams
- Strong people management skills
- English is necessary
Nice to Have:
- Pharma experience
Workload: 100% in Basel