Service Delivery Manager - ITIL - Continual Improvement

Zürich  ‐ Vor Ort
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Beschreibung

Service Delivery Manager - ITIL - wanted for our Zurich based client in the financial service sector.

Your tasks:

  • Analyzing and assessing the existing administrative and service management processes to find improvements
  • Planning and managing the implementation of propositions based on the identification of improvement potential
  • Evaluating existing processes, workflows, systems and support structure and integrate new or changed services
  • Continual Service Improvement of the IT Infrastructure, Database, Middleware and Document Management systems
  • Determining process gaps and implementing process improvements, where necessary
  • Driving the production delivery by preparing and completing action plans

Your experience/skills:

  • Working know-how in service management and specifically of the ITIL framework (one or more ITIL V3 intermediate certifications)
  • Strong background in service management
  • Exposure to risk management and analysis techniques
  • Experience of self-managing technical projects and/or risk analysis and delivering to specific objectives and firm dates
  • Knowledge of process and technical documentation specification, review and updates
  • Languages: Fluent in German and English both written and spoken

Start:
Duration: 6MM++
Location: Zurich, Switzerland

Doesn't that sound interesting? Does that sound like a challenging opportunity to you? Then take the next step and send us your CV as a Word Document and a daytime contact telephone number.

Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

Going the extra mile

New to Switzerland? In case of successful placement, we support you with:

  • All administrative questions
  • Finding an apartment
  • Health - and social insurance
  • Work permit and many more
Start
ab sofort
Dauer
6 months +
(Verlängerung möglich)
Von
RM IT Professional Resources AG
Eingestellt
03.09.2015
Projekt-ID:
977436
Vertragsart
Freiberuflich
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