Beschreibung
Bosshard & Partner is looking with Mandate 3121for a Support Analyst (f/m) eCommerce
Project environment
A global Swiss Bank is looking for a Support Analyst. The eHelp team is a young and dynamic global team that provides a professional front-to-back support service to our Foreign Exchange, Equities, Fixed Income and IBD clients across our entire award winning eCommerce platforms. This eHelp role is mandated to provide an accurate, professional and friendly support service to our internal and external clients using all of our eCommerce platforms.
Tasks
• Providing the customers with professional multi-lingual technical support for various business critical applications by phone, chat and email.
• Taking ownership of each client issue through root cause and solution.
• Monitoring system infrastructure.
• Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff.
• Coordinating/escalating to other production support teams and business groups.
Soft skills
• Excellent English, written and spoken, German is an asset.
• A positive and a can do attitude.
• A self-motivator which is able to work with minimal direction.
• Good code review skills and ability to provide excellent code quality.
Workload: 100%
Start Date: asap
End Date: 29.02.2016
Workplace: Zurich
Did we gain your interest? Please do not hesitate to contact Mr Thomas Bigler at or