Beschreibung
Service Desk - IT Outsourcing - Project Management - Service Management - ITIL v3
NextLink is currently recruiting for an IT Project Manager Outsourcing L1 Service Desk to deliver a comprehensive outsource package including methodology in the area of Service Desk.
Domains:
Outsourcing of IT L1 frontline Service Desk (Global, Regional, Local)
IT L1 frontline Service Desk setup (Global, Regional, Local)
End User engagement
Operations
Service Desk tool landscape
High Level Responsibilities:
Deliver a comprehensive package that will cover all needs to delivery on Customer's objective to outsource the L1 Service Desk including/or excluding the System Management/Service Management tool.
Skills/Profil required:
Proven track in similar projects
Market intimacy for key Service Desk Outsource provider
Knowledge in System Management/Service Management Tools
Automated self-service portal deployments
- ITIL v3 Certification