Beschreibung
Next Ventures is looking for a Service manager with experience of ITIL, Ticketing and B2B tools.
Job description:
General Responsibilities:
Works in a professional manner at all times and maintains a consistent image of the Global service, through open communication, reliability and high availability, and promotes the values and benefits of the Service Desk organization.
Ensures services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus.
Adheres to ITIL processes. Maintains communication links with the end user, keeping them apprised of call status where FCR is not possible.
Contributes knowledge to the Knowledge DB. Request management (professional)
Acts as Single Point of Contact for the end-users providing customer focused support for requests, (utilizing the given standard tools), including:
o Be owner for the created Changes
o User account adds, changes & deletes
o Hardware & software adds, changes & deletes
o Place Order in the given B2B tools
o Negotiate with external Provider (eg ask for quotation) Coordination
Coordination of internal and external providers
Coordinates with vendors and third part suppliers (eg Apple, smartphones, etc)
Works with roadmap and new services from global organization impacting the area
In-bound coordination with region/global organization ensuring proper delivery, responses and follow-up Must:
Several years of experience with Ticketing System as HP Service Manager
Google experience
Good communication skills. Fluency in German and English, both written and spoken
Teamworker,
flexible
If interested please send your up to date CV's to (see below)