HR Service Desk Associate

Basel-Stadt  ‐ Vor Ort
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Beschreibung

Harvey Nash is looking for an HR Service Desk Associate for a 9 month project in Switzerland.

The role is for an HR Admin Specialist to maintain all kind of requests (calls/tickets) related to HR Admin Services - ticket resolution provided within SLA.

You are responsible for

  • covering services such as Entry, ELC, Transfer, Exit, Reporting as well as dispatching and work permit.
  • Managing HR Admin service requests (according service catalogue) and fulfilling processes and services according to HR P&S and internal work instructions
  • Ensuring customer satisfaction while focusing on fast, qualitative and adequate ser-vice delivery
  • Operating the CISCO telephone hotline and treats customer requests.
  • Ensuring appropriate QUEST Ticketing Tool usage
  • Providing support to the overall HR Admin team and contributes in reaching the team goals
  • Supporting in improving various HR processes; as required, taking over additional tasks as Subject Matter Expert (SME) in one or more areas (eg eFile, eForms, PKI registration, reporting, ePMP support).
  • as point of contact for HR BP in a Legal Entity and provide HRA related trainings
  • Requirements

  • 1-3 years in HR or other administrative experience
  • Commercial degree, further education in the HR services area (Personalsachbearbeiter/in or adequate education)
  • Experience with SAP HCM
  • Experienced with Ticket Tool
  • Experienced in working for a Service Environment
  • Good spoken and written English and German, other language skills is a plus, eg French, Italian
  • Are you available immediately, have experience working within a Life Science company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call. I am looking forward to receiving your application.

    Start
    ab sofort
    Dauer
    31/12/2015
    Von
    Harvey Nash IT Recruitment Switzerland
    Eingestellt
    22.04.2015
    Projekt-ID:
    889692
    Vertragsart
    Freiberuflich
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