Field service (German speaking)

Zürich  ‐ Vor Ort
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Beschreibung

Job Description

Role: Field service (German speaking)
Location: Zürich,Switzerland
Type: Contract
Key Responsibilities:

  • Coordinate desktop changes to avoid deployment collisions.
  • Prepare requests for rollout
  • Prioritize change requests
  • Create rollout plans for changes requests
  • Coordinate implementation process
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes.
  • Issues related to Lotus Notes client, office 365, OS win7/win10 etc.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
  • Microsoft environment knowledge (desktop & server).
  • Have some level of technical understanding of the products building up a desktop service.
  • Experience from the desktop environment.
  • Understanding and experience of change management process.
  • Asset request handling
  • Asset ordering/moving from one location to other location
  • Asset tracking on all the location
  • Working on onboarding/off boarding process
  • Coordinating with vendor on quotation/ordering and delivery
  • participate on weekly/Monthly call with client/vendor/FSO
  • Proactive forecasting on asset and issue observed

Technical Requirements:

  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands on experience in troubleshooting Lotus Notes
  • Windows Operating systems
  • Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008, windows2012
  • Knowledge of Active Directory, office 365
  • ITSM ticketing tools such as Service Now
  • Remote desktop connectivity applications like SCCM, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007, 2010, 2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (eg Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA and blackberry/iPhone support
  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc
  • Asset management life cycle

Certification requirements:

  • Preferred MCP/MSCE/MSCA or HDI CSS
  • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Start
keine Angabe
Von
Avance Consulting (Europe) Limited
Eingestellt
24.11.2018
Projekt-ID:
1672870
Vertragsart
Freiberuflich
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