Beschreibung
Are you looking for an interesting and challenging project in Switzerland and you are an experienced L1 Desk Top Support Analyst? If yes, this is the right opportunity for you!
NextLink Solutions, a Swiss IT Consultancy Company that has been providing both IT services and Staff augmentation solutions Fortune 100 customers for the past 20 years, has an excellent opportunity that can take your career to the next level
We are working strategically with one of our core clients who is looking for an experienced and highly knowledgeable as a Desk Top support
- 2-4 years of experience in Onsite support.
- Knowledge and experience on Windows 7, OS and Above.
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire life cycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Experience with Service management tool - ex - Service now.
- Should have good expertise on EUC tools, remote support tools, MS Office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Good to have - knowledge in AD and smart hands and feet support.
- Good to have - knowledge and experience of supporting tablets.