VAS OSS Engineer

Vor Ort
keine Angabe
keine Angabe
Connect 44 AG
flag_no Schweiz

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  • Second line support with necessary expertise to solve issues escalated from first line diagnostics
  • Provide guidance and implementation for software delivery and upgrades
  • Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again
  • Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved
  • Fulfill the Service configuration and activation according to plan for Service Provisioning
  • System and service performance data collection and reporting
  • Assist in specifying performance measurement parameters, such as type of data and collection frequency
  • Periodically evaluate the service growth based on subscriber usage and assess these trends
  • System configuration - prepare implementation, rollback plan, call a review meeting and execute configuration requests
  • Traffic monitoring on each VAS NE
  • Traffic management/analysis
  • Recommendation of the capacity/SW/HW expansion
  • Fulfill the capacity expansion when license is provided
  • Routine inspection, preventive maintenance
  • Responsible of the KPI and SLA of VAS systems
  • Emergency handling

  • In depth knowledge of Unix operating systems (Red Hat, SuSe, Solaris, etc.)
  • Good knowledge in databases (MySQL, Oracle, Informix, LDAP)
  • Good programming and Scripting knowledge (C, C++, Java, HTML, PHP, Perl, Shell, etc.)
  • Good knowledge in networking (TCP/IP, switching, routing, Firewalls)
  • Good troubleshooting skills
  • Good social, communication and presentation skills
  • Ability to work in a team professionally and personally with different reporting schemes
  • Customer Expectation Management
  • Vendor Management
  • Trouble ticket management, prioritization, fault diagnosis, remote fault resolution, management and control
  • Flexible and able to work autonomously
  • Fluent in written and spoken English
  • Well versed with 2G/3G/4G CS/PS network architecture & protocols
  • Minimum 4 years of experience in network operation/system support
  • Experience in VAS products is a must (like SMSC, MMSC, WAP-GW, Voice Mail, USSD, OTA, SDP, MTA, etc.)
  • Experience with project methodology
  • Familiar with O&M and technical support work flow
Other Requirements
  • Ability to work off hours depending on Network outages and customer requests
  • 24x7 availability to support after office hours
  • Ability to travel without advance notice throughout the area of Managed Services