Beschreibung
Senovo-IT is urgently looking for a Voip and Call Center specialist to work on a new assignment.
VoIP and Call Center Specialist
Professional certifications (Cisco certified)
- Cisco Unified Contact Center Enterprise Specialist
- Cisco Collaboration Specialist (at least CCNP Collaboration)
Technical/functional skills:
- Deep knowledge of the Cisco Unified Communications (Call Manager, Unity, Presence) architecture, implementation, functionalities and user tools and devices (VoIP Phones, IP Communicator, Jabber, phone book)
- Deep knowledge on interfacing Cisco Unified Communications with Telco providers (configuring ISR, CUBEs, SIP trunks, service high availability, call routing)
- Knowledge on various models of Cisco IP Phones, Voice Gateways, ATAs and how to manage various particularities for registering and placing calls
- Deep knowledge of Cisco Call Center architecture, implementation, functionalities and user (call center agent and supervisor) tools and widgets
- Deep knowledge on techniques to migrate users and phones between CUCM clusters, Call Center advance Scripting/scripts transformation from UCCE to UCCX
- Deep knowledge on troubleshooting Cisco Unified Communications, Call Center, user tools and widgets, voice protocols and specific network protocols
- Knowledge on Bucher + Suter server and services, Desktop Agent and Supervisor Management Console implementation and functionalities
- Knowledge on ExpertFlow implementation and functionalities for Call Center supervisors would be a plus
- Advanced knowledge on Arc and Andteck services, implementation and functionalities
- Knowledge on the network related protocols and services used by VoIP and Call Center (LAN subnetting, Switches, DHCP, DNS, FW, unicast, multicast, Routing, QoS, WAN specific requirements and methods)
- Knowledge of ITIL best practices and working experience with ITIL processes in a service driven, customer oriented environment
Zurich (1st preference, if competitive rates)
2nd preference is any country in EU region (remote work is allowed but 100% dedicated)
May require occasional travel to Zurich or within EU region, advance notice shall be given in such cases.
German + English