VoIP and Call Center Specialist | Remote Work

Vor Ort
1st of August
6/12 months
Empiric Solutions
flag_no Schweiz

Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
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Empiric Solutions are currently seeking for an experience VoIP and Call Centre Specialist for an immediate start in August for an initial 6 months contract.

  • Professional certifications (Cisco certified)
  • Cisco Unified Contact Center Enterprise Specialist
  • Cisco Collaboration Specialist (at least CCNP Collaboration)
  • minimum of 3 - 5 year plus work experience in a similar position
  • Deep knowledge of the Cisco Unified Communications (Call Manager, Unity, Presence) architecture, implementation, functionalities and user tools and devices (VoIP Phones, IP Communicator, Jabber, phone book)
  • Deep knowledge on interfacing Cisco Unified Communications with Telco providers (configuring ISR, CUBEs, SIP trunks, service high availability, call routing)
  • Knowledge on various models of Cisco IP Phones, Voice Gateways, ATAs and how to manage various particularities for registering and placing calls
  • Deep knowledge of Cisco Call Center architecture, implementation, functionalities and user (call center agent and supervisor) tools and widgets
  • Deep knowledge on techniques to migrate users and phones between CUCM clusters, Call Center advance Scripting/scripts transformation from UCCE to UCCX
  • Deep knowledge on troubleshooting Cisco Unified Communications, Call Center, user tools and widgets, voice protocols and specific network protocols
  • Knowledge on Bucher + Suter server and services, Desktop Agent and Supervisor Management Console implementation and functionalities
  • Knowledge on ExpertFlow implementation and functionalities for Call Center supervisors would be a plus
  • Advanced knowledge on Arc and Andteck services, implementation and functionalities
  • Knowledge on the network related protocols and services used by VoIP and Call Center (LAN subnetting, Switches, DHCP, DNS, FW, unicast,
  • Knowledge of ITIL best practices and working experience with ITIL processes in a service driven, customer oriented environment


  • Get aligned with the project technical requirements, analyze and deliver technical solutions
  • Contribute on the low level design solution and activities
  • Build and implement the required configurations for voice and call center
  • Support the Field engineers while they are working on activities in the physical sites
  • Participate in the project to deliver and deploy the technical solutions required
  • Participate actively to all the project meetings where he/she is required
  • Ensure that his/her build activities adhere to agreed standards in the project
  • Contribute to investigation, diagnosis and solving incidents that may appear while transitioning voice and call center services, users and devices onto the zone platform
  • Relate closely with the Project Manager and the other project team members to get the tasks done as expected by the project timelines
  • Escalate challenges and risks to the Project Manager to ensure awareness and finding solutions
  • Maintain all technical documents up to date (low level design document, documents used to export/import data, configuration documents, site specific documentations)
  • Maintain appropriate documents that are to be used for handover to Operations team

Please send me your updated CV to be considered for this role or call Krolina for a confidential chat.