VoIP and Call Center Specialist | Remote Work

Vertragsart:
Vor Ort
Start:
1st of August
Dauer:
6/12 months
Von:
Empiric Solutions
Ort:
CH
Eingestellt:
12.07.2018
Land:
flag_no Schweiz
Projekt-ID:
1596957

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Empiric Solutions are currently seeking for an experience VoIP and Call Centre Specialist for an immediate start in August for an initial 6 months contract.

  • Professional certifications (Cisco certified)
  • Cisco Unified Contact Center Enterprise Specialist
  • Cisco Collaboration Specialist (at least CCNP Collaboration)
  • minimum of 3 - 5 year plus work experience in a similar position
  • Deep knowledge of the Cisco Unified Communications (Call Manager, Unity, Presence) architecture, implementation, functionalities and user tools and devices (VoIP Phones, IP Communicator, Jabber, phone book)
  • Deep knowledge on interfacing Cisco Unified Communications with Telco providers (configuring ISR, CUBEs, SIP trunks, service high availability, call routing)
  • Knowledge on various models of Cisco IP Phones, Voice Gateways, ATAs and how to manage various particularities for registering and placing calls
  • Deep knowledge of Cisco Call Center architecture, implementation, functionalities and user (call center agent and supervisor) tools and widgets
  • Deep knowledge on techniques to migrate users and phones between CUCM clusters, Call Center advance Scripting/scripts transformation from UCCE to UCCX
  • Deep knowledge on troubleshooting Cisco Unified Communications, Call Center, user tools and widgets, voice protocols and specific network protocols
  • Knowledge on Bucher + Suter server and services, Desktop Agent and Supervisor Management Console implementation and functionalities
  • Knowledge on ExpertFlow implementation and functionalities for Call Center supervisors would be a plus
  • Advanced knowledge on Arc and Andteck services, implementation and functionalities
  • Knowledge on the network related protocols and services used by VoIP and Call Center (LAN subnetting, Switches, DHCP, DNS, FW, unicast,
  • Knowledge of ITIL best practices and working experience with ITIL processes in a service driven, customer oriented environment

Responsibilities:

  • Get aligned with the project technical requirements, analyze and deliver technical solutions
  • Contribute on the low level design solution and activities
  • Build and implement the required configurations for voice and call center
  • Support the Field engineers while they are working on activities in the physical sites
  • Participate in the project to deliver and deploy the technical solutions required
  • Participate actively to all the project meetings where he/she is required
  • Ensure that his/her build activities adhere to agreed standards in the project
  • Contribute to investigation, diagnosis and solving incidents that may appear while transitioning voice and call center services, users and devices onto the zone platform
  • Relate closely with the Project Manager and the other project team members to get the tasks done as expected by the project timelines
  • Escalate challenges and risks to the Project Manager to ensure awareness and finding solutions
  • Maintain all technical documents up to date (low level design document, documents used to export/import data, configuration documents, site specific documentations)
  • Maintain appropriate documents that are to be used for handover to Operations team

Please send me your updated CV to be considered for this role or call Krolina for a confidential chat.