Beschreibung
IT Service Desk (1st/2nd Level Support) near Zurich.
The successful candidate will bBased in our Head office in Zug you will be part of a 4 person team supporting the day to day queries and jobs using our central ticking system, ServiceNow
supporting approx. 400 end-users. You will ensure provision of excellent customer service to clients guaranteeing the quality provided by the IT Service Desk to the business.
Requirements:
At least 2/3 years of experience in a Service Desk/Technical Support role
Managing change within a fast paced, live production environment
Proven problem solving and analytical skills
IT support qualification and/or extensive experience
Excellent customer service skills
Excellent knowledge of Windows 10
Experience in managing and supporting deployment tools, such as Altiris
Experience of using the following; Active Directory; Microsoft Exchange; ITSM Tool (ServiceNow)
Proficient skills in the Microsoft Office Suite
Fantastic team player, also able to work well as part of a distributed team of analysts
Exec level relationship management
Experience of AV support, such as video conferencing, corporate events
Nice to have:
ITIL v3 foundation qualification
Knowledge of MAC OSX Operating systems
Experience of Scripting/coding, for example PowerShell
ServiceNow Administrator
Financial sector experience