Beschreibung
Job Title: Application Performance Management Integration Solution Consultant
Mission/Role purpose:
The Application Performance Management (APM) Integration Solution Consultant has the responsibility of the architecture, technical strategy and continuous improvement of Application Performance Management solutions managed by Orange.
He/she is the Lead Local Consultant in charge of the delivery of recurring APM Consulting in several major Swiss based accounts, producing continuous value to the Orange managed service.
He/she is supporting the sales and presales teams to define relevant APM solutions aligned with customer business and technical requirements. He/she is supporting the delivery team during the solution build phase: he/she is acting as the technical single point of contact for the solution delivered and drive technically the assigned Orange design and build resources to ensure successful delivery and customer satisfaction.
The APM Integration Solution Consultant builds a trusted relationship with the relevant customer peers in his/her domain. He/she is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.
Responsibilities
Mandatory technical skills and certifications:
- Riverbed WAN/Mobile/Cloud optimization solutions with up to date RCSP-W certification
- Riverbed Network Performance Monitoring solution hands on experience - SteelCentral NetProfiler
- understanding of applications and their behaviour over a wide area network
- networking background: routing/switching/Quality of Service
Following skills/certifications are a plus:
- InfoVista/Ipanema hands on experience and certifications
- ITIL and other IT Process Models knowledge
- Other technologies:
o Riverbed SteelCentral Aternity, AppResponse, NetIM, Portal
o Riverbed SteelFusion
o AppNeta
o IR Prognosis UC monitoring
o Witbe
o Wireshark troubleshooting
Soft Skills and Experience
- Fluent in English and French (German is a plus)
- A master degree is expected
- Demonstrate at least 5 years of consulting in the relevant domains, developing trust with customers through excellent deliverables
- Outstanding verbal and written (documentation) skills
- Excellent presentation and interpersonal skills
- Demonstrate the ability to hold a consultative conversation
- Demonstrate the ability to work in a team of consultants as a member of this team
- Demonstrate the ability to perform project management and coordination
- Demonstrate the ability to own multiple work packages or work streams
- Demonstrate the ability to handle complex situations (internal and customer facing)
- Demonstrate the ability to create and check complex high level designs (HLD)
- Demonstrate the ability to create and check complex low level designs (LLD)
- Demonstrate the ability to troubleshoot complex application performance related issues
- Demonstrate the ability to work in a cross functional, multi-cultural team, including off-shoring teams
- Positive thinker, confident, presentable, enthusiastic, resilient and a self-starter
- Entrepreneurial and Innovative thinker
- Business driver and results-oriented
- Strong Team player
- Capable of working in a Matrix organization in a changing company
- Demonstrate experience in using MS Office Suite (Visio, Word, Powerpoint and Excel)
Other details:
Location: Preferably Geneva, possibly Zurich
Type of contract: Full time engaged Contractor