Beschreibung
About Next Link: NextLink Solutions is an integrated consultancy helping to provide IT solutions to our clients across Europe, Asia-Pacific and North America. Founded in 1996, Headquartered in Lausanne (Switzerland), we offer IT Solutions by connecting technology professionals together around the world.
Position:Desktop Support Analyst/2nd level Laboratory system supporter
Language:German & English Fluent
Location:Basel,Switzerland
Tasks & Responsibilities:
- Migration of current GMP Manufacturing IT Systems from current windows policies to new pre-defined policies
- Testing the system after migration
- In case tests are not successful, root cause analysis and resolution are also in scope of this position
Must Haves:
- 5 to 7 years of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory experience as 2nd level support)
- 5 to 7 years of experience with business processes in the manufacturing and laboratory environment
- Validation experience with working in a project environment and in Informatics Service Support and Service Delivery (experience with ITIL)
- Previous experience in system installation and maintenance of operation systems, hardware and peripheral devices eg bar code scanner, printer etc.
- Technical experience in manufacturing and laboratory systems
- Strong technical skills in different operating systems
- Windows
- Windows 7
- Windows XP
- Excellent communication skills, fluent in German and English (German is a must have, therefore CVs in German are accepted)
- Service oriented attitude, being able to communicate with our customers
Nice to Haves:
- GxP certification
- CSV (at least CSV knowledge, ideally 2-3 years of experience)