Application Service Manager for TraMS (Transport and Trade Management

Vertragsart:
Vor Ort
Start:
01.05.2018
Dauer:
till 31.12.2018
Von:
BRINE SA
Ort:
Basel
Eingestellt:
13.04.2018
Land:
flag_no Schweiz
Projekt-ID:
1537692

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Application Service Manager for TraMS (Transport and Trade Management System)

BRINE SA is currently looking for an Application ServiceManagerfor our Client in Basel.

Experience required

  • Prior ASM or deputy experience preferred

  • Clear communication (verbal & written)

  • Customer & quality focused

  • ITSM experience

  • Systems analysis experience

  • Experience with team tools such as Jira, Confluence & Jive

  • Experience with reporting tools such as Spotfire

  • Logistics and/or compliance systems experience

Scientific Support

  • Enable scientists to gain maximum value from the product

    • Answer "How to" questions

    • Train users

    • Help users exploit the product to solve new problems, support new processes or workflows

  • Identify recurring incidents - enable first-line-supporters (ServiceDesk, Embedded supporters, super-users) to solve them

  • Identify frequent requests - provide automated, self-service or first-line-supporter (including super-users) solutions

  • Triage escalated incidents Incident that should be handled by first-line-supporter (including super-users) - refer back to first-line (with guidance)

  • Known issue - apply and document workaround

  • Problem - create problem ticket

  • Change Request - create change request ticket

  • Standard Request (such as a configuration or administration function) - fulfil request

  • Collaborate with NEXT team on data shared between the two systems

Problem Management

  • Coordinate root cause analysis

  • Prioritize problems

  • Track progress

  • Document results

  • Escalate with RCP, vendor or others as needed

Operational Oversight

  • Monitor

    • Operational health & availability

    • Results of automated tests, contact for maintenance weekend & scheduled downtime

    • User list

    • Usage including monthly reporting on shipment statistics

    • Licenses

    • Capacity

    • Logs

  • Review Queues

    • Incidents and Standard Requests

    • Problems

    • Change request

To learn more about this opportunity please send your CV ASAP in Word format to Brine SA.

Work location: Basel

Start:

Duration:  

Workload: 100%

Salary: Local Market rate according to experience

Permit: EU permits

Language: English

Ref. Nr.: HS2423

    BRINE SA has been providing its IT- and SAP specialists for short-, mid- and long-term projects in Switzerland since 1985, with customers primarily active in the following market sectors:

    • Financial services sector, especially banks and insurance companies
    • Pharmaceutical industry
    • Government and services sectors

    BRINE SA is a stable, financially independent, Swiss enterprise with its head office in Zurich. Our services cover the entire IT spectrum, as well as interfaces to the various business sectors, and range from management- and IT-consulting through to software development and project implementation.

    IT - Resources

    We offer our top consultants, computer profis and SAP experts to our customers as external specialists for limited assignments and as well for permanent positions.

    BRINE SA is especially distinguished by its renowned characteristic strengths:

    Short reaction time - rapid selection and supply of consultant's CVs, with skills matched to customer requirements.

    Quality - we take quality very seriously, both for internal and external-facing processes, thereby convincing many customers to maintain a long-standing business relationship with BRINE SA

    Coaching - BRINE SA coaches and supports its consultants throughout the entire duration of the customer assignment.

    BRINE SA is ISO 9001:2008 certified since 2014