Network Infrastructure Support

Vor Ort
8 months
Michael Bailey Associates - UK Contracts
flag_no Schweiz

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We are looking for a 2nd level laboratory/manufacturing system supporter.


Location Basel

General information:

- Start date: ASAP

- Latest start date:

- End date:

- Extension: An extension is planned but not approved yet.

- Work location: Basel

- Workload: 100%

- Remote/Home Office: Not possible.

- Travelling: Not required.

- Department: FPPM - Pharma Informatics, Manufacturing IT

Tasks & Responsibilities:

* Ensure that operational work, project related activities and on-call services are performed according to defined KPIs.

* Provide application management and support and ensure operational stability and effectiveness of several Applications

* Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions

* Collaborate with end users to identify needs and opportunities for improved data management and delivery

* Resolve or escalate problems for resolution when appropriate

* Maintain and develop process and technical knowledge

Must Haves:

* 5 to 7 years of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory or manufacturing experience as 2nd level support)

* 5 to 7 years of experience with business processes in the manufacturing or laboratory environment

* Validation experience with working in a project environment and in Informatics Service Support and Service Delivery

* Previous experience in system installation and maintenance of operating systems, hardware and peripheral devices eg bar code scanner, printer etc.

* Technical experience in manufacturing and laboratory systems

* Strong technical skills in different operating systems

* Windows

* Windows 7

* Windows 10

* Excellent communication skills, fluent in German and English (German is a must have, therefore CVs in German are accepted)

* Service oriented attitude, being able to communicate with our customers, also in emergency situations

* High social skills, teamplayer

* ITIL certification

* GxP certification

* CSV (at least CSV knowledge, ideally 2-3 years of experience)

Michael Bailey International is acting as an Employment Business in relation to this vacancy.