Beschreibung
About Next Link: NextLink Solutions is an integrated consultancy helping to provide IT solutions to our clients across Europe, Asia-Pacific and North America. Founded in 1996, Headquartered in Lausanne (Switzerland), we offer IT Solutions by connecting technology professionals together around the world.
Tasks & Responsibilities:
- Provide application management and support, to ensure operational stability and effectiveness of the MES instances of our internal customers
- Support our IT solutions by applying specific knowledge of systems and tools as well as problem solving skills - including troubleshooting
- Incident management: accept, process, resolve issues in our Track and Trace applications
- Monitor system performance using defined standards and resolve or escalate problems for resolution when appropriate
- Manage change requests to improve efficiency, functionality and reliability
- Support and follow-up within a global team to ensure software and configuration deliveries in time and in scope
Must Haves:
- At least two years of experience with Manufacturing IT systems, preferably in MES
- Understanding of business processes in the Manufacturing area (ideally also work experience)
- Basic knowledge of at least one programming language and/or SQL (troubleshooting and basic debugging)
- Having sense of urgency
- Fluent in English (written and spoken)
Nice to Haves:
+PMX and/or PharmaSuite experience
+Experience working in the pharmaceutical industry, within a regulated environment (CSV)
+Experience with IT infrastructure in the MES area
+Experience with connected systems like ERP and Automation
+German speaking