Beschreibung
Desktop Support Analyst Support Windows English German Basel Switzerland
NextLink is having an existing position as a Desktop Support Analyst for global projects in Basel, Switzerland.
Here is the job description:
General information:
- Start date: ASAP
- End date: 31.12.2018
- Work location: Basel
- Workload: 100%
Tasks & Responsibilities:
Ensure that operational work, project related activities and on-call services are performed according to defined KPIs.
Provide application management and support and ensure operational stability and effectiveness of several Applications
Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
Collaborate with end users to identify needs and opportunities for improved data management and delivery
Resolve or escalate problems for resolution when appropriate
Maintain and develop process and technical knowledge
Must Haves:
5 to 7 years of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory or manufacturing experience as 2nd level support)
5 to 7 years of experience with business processes in the manufacturing or laboratory environment
Validation experience with working in a project environment and in Informatics Service Support and Service Delivery
Previous experience in system installation and maintenance of operating systems, hardware and peripheral devices eg bar code scanner, printer etc.
Technical experience in manufacturing and laboratory systems
Strong technical skills in different operating systems
Windows
Windows 7
Windows 10
Excellent communication skills, fluent in German and English (German is a must have, therefore CVs in German are accepted)
Service oriented attitude, being able to communicate with our customers, also in emergency situations
High social skills, teamplayer
ITIL certification
GxP certification
CSV (at least CSV knowledge, ideally 2-3 years of experience)
For a chance to work in Switzerland as a Desktop Support Analystplease call me or send me your CV as soon as possible!
Leila Benabdallah
IT sourcing specialist
(see below)