Beschreibung
Our client, a major pharmaceutical company based in the Basel area, is looking for a talented Professional Desktop Support Analyst (Scientific & Manufacturing). This is a contract until the end of 2018.
Tasks & Responsibilities:
- Ensure that operational work, project related activities and on-call services are performed optimally
- Provide application management and support and ensure operational stability and effectiveness of several Applications
- Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
- Collaborate with end users to identify needs and opportunities for improved data management and delivery
- Resolve or escalate problems for resolution when appropriate
- Maintain and develop process and technical knowledge
Must Haves:
- 5 to 7 years of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory experience as 2nd level support)
- 5 to 7 years of experience with business processes in the manufacturing and laboratory environment
- Validation experience with working in a project environment and in Informatics Service Support and Service Delivery (experience with ITIL)
- Previous experience in system installation and maintenance of operation systems, hardware and peripheral devices eg bar code scanner, printer etc.
- Technical experience in manufacturing and laboratory systems
- Strong technical skills in different operating systems
- Windows
- Windows 7
- Windows XP
- Excellent communication skills, fluent in German and English (German is a must have, therefore CVs in German are accepted)
- Service oriented attitude, being able to communicate with our customers, also in emergency situations
- ITIL certification
Nice to Haves:
- GxP certification
- CSV (at least CSV knowledge, ideally 2-3 years of experience)
If you match the above skill set and are interested in this position, we look forward to receiving your online application. Only shortlisted candidates will be contacted.
Please note, we can only consider EU/CH candidates or those with a valid work permit for Switzerland.