Beschreibung
For one of our clients we are looking for a Collaboration Team Technician to provide business knowledge, experience and hands-on expertise supporting technical operations for collaboration technologies including: audio/visual; video conferencing; and broadcast/event studio production facilities.
This position is considered entry level to intermediate. As such, candidates must possess working knowledge and 3-5 years hands-on experience with Audio/Visual and video conferencing endpoints, components, peripherals, and infrastructure - for both operations and troubleshooting.
The position requires highly developed interpersonal and customer service skills that enable the candidate to diffuse tensions and control situations. This position often interfaces with executives at the top of the client's corporate structure. As such, a high degree of professionalism and discretion is required.
Technical Responsibilities:
- Provide assistance to end users on VC & AV requests and equipment, as needed.
- Weekly video conferencing room checks or pre-meeting testing. Manage table-top controls and touch panels, microphones, and phones.
- Perform basic troubleshooting on site including projector maintenance such as bulbs and filters.
- Configure/manage Clickshare wireless presenting and assist end users.
- Administrative tasks such as completing AV information tracking forms; maintain usage statistics & basic reports as required.
- Performing VTC software and hardware upgrades and repairs.
- Work with vendors on repairs and warranty items.
- Manage equipment inventory and tracking.
- Document, follow-up and accurately record incident work history through a workflow ticketing system for reporting purposes.
- Providing reports as needed on projects and work-load to support deliverables.
Skills and Additional Qualifications:
- 3-5 years of experience in collaboration industry.
- Working knowledge of H.320 and H.323 videoconferencing standards.
- Working experience with major videoconferencing equipment such as: codecs from Polycom and Cisco telepresence; control systems from Creston and AMX.
- Highly dedicated and organized.
- Superior analytical ability.
- High levels of professionalism and integrity.
- Exceptional customer service skills.
- Maintain a professional attitude and appearance at all times.
- Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook and MS Project.
- Valid Swiss driver's license.
If you are interested and feel you match the requirements of this role, I look forward to receiving your application to (see below)!