LNOC Back Office Fixed Data Engineer

Zürich  ‐ Vor Ort
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Beschreibung

Main Responsibilities:

  • Manage and operate Sunrise fixed data network.
  • Troubleshoot Customer Trouble Tickets, provide assistance to the GNOC on 2nd/3rd line network faults (Network Trouble Tickets).
  • Perform complex preventive maintenance tasks.
  • Monitor and maintain the operational status of fixed network through regular evaluation of trouble ticket reports and performance statistics.
  • Perform configuration changes in the network driven by Sunrise engineering work orders.
  • In direct co-operation with Deployment and Project Management, the Back Office Engineer needs to provide technical assistance for in-time and quality implementation of network upgrades or extensions.
  • Complete technical support deliverables as defined in the project plan.
  • Keep up to date with latest development of telecommunications technologies.
  • Maintain close relations with third parties (ie vendors) to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products.
  • Foresee possible conflicts and improvements to operational services.
  • Assist in design, engineering, testing and rollout of newly defined Sunrise products.
  • Prepare the necessary configuration and validation for new installations and upgrades.
  • Provide stand-by service (24/24h-7/7d), if required, as per local regulations.

Key Tasks:

  • Perform diagnostics on Fixed Data Network elements and run tests against the impacted resources to identify of cause of specific trouble.
  • Find the resolution/workaround for troubles, update trouble reports and dispatch fault repair tasks.
  • Identify failed resources, activate cold stand-by resource units, support fault management escalations
  • Perform functional tests of repaired resources;
  • Perform complex planned work activities related to NTT or to Business customers;
  • Manage medium to large provisioning tasks configuring network elements and testing end-to-end service;
  • Create, plan and submit Change Request on the Fixed Data Network;
  • Determine the (security) risk and impact of implementing a Change Request;
  • Review the design, develop and implement Change Request;
  • Conduct post-implementation review to ensure successful implementation along with identification of any external impacts or new requirements;
  • Create and update the Preventive Maintenance procedure and schedule according to the product guidelines;
  • Schedule and perform the Preventive Maintenance Service Requests within SLA;
  • Report on the status of Preventive Maintenance result for the Fixed Data Network;
  • Handle Problem ticket requests; create, correlate and dispatch to Problem ticket according to needs;
  • Identify root cause of specific resource trouble; reinitialize impacted resources;
  • Verify the problem solution and closure; prepare and deliver problem report;
  • Implement problem solution, update problem tickets.

Requirements:

  • Comprehensive and in-depth knowledge of Fixed Data Network architecture;
  • Consolidated experience with systems and technologies from Huawei, Cisco, Juniper, NSN;
  • Knowledge of Clarify and Remedy tickets tools, NSN DSLAM, Huawei/Cisco/Juniper high-end Routers and L3 Switches, IP Quartz Clock, MPLS, LDP, L2VPN Martini and Kompella drafts, L3VPN, MP-BGP, NG-MVPN, ISIS, OSPF, eBGP Internet peering, Router Reflectors, XML and Scripting languages.
  • Proven ability to participate in large scale projects, to implement project requirements and to provide project technical support;
  • Capability to understand process frameworks and to support process implementation and optimization;
  • Extensive practice in drawing up technical or operational specifications and to understand requirements from the customer or the field forces;
  • Solid understanding of security rules and standards.

Skills:

Education: Degree in Telecommunication or Computer Science, CCNP-SP/CCIE certification level

Experience: At least 5 years experience in Fixed Data network operation and management

Language: Fluent English, German is considered a plus

Other: Experience with Operators' O&M Departments or other Managed Services Organizations is a plus

Start
15.06.2017
Dauer
3 months +
(Verlängerung möglich)
Von
Stamford Consultants AG
Eingestellt
03.06.2017
Projekt-ID:
1355402
Vertragsart
Freiberuflich
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