Beschreibung
Position: Network Operations Support Consultant (German speaker)
Location: Zurich, Switzerland
Duration: 6 months +
Job Description:
- Handle the events escalated by regional and business teams for the diagnosis and resolution of most complex incidents
- Escalate to Support team-leader, Build and Architecture teams as required for certain major incidents
- Assist regional helpdesk to ensure smooth and efficient collaboration with providers
- Assist to ensure continuous improvement of daily operational activities
- Provide clear reporting to Delivery Managers and Build Project Managers to ensure appropriate communication to the regions and business stakeholders
- Monitor and analyze network performance and address identified issues in a proactive manner
- Participate in on-call process as required
- Ensure proper knowledge transfer to other Operations Support teams to guarantee the efficiency of the follow-the-Sun level 2 support
- Handle the hand-over of packages provided by Build
- Ensure that IT and Security policies and standards are enforced
German Speaker