Network Operations Support Consultant (German speaker)

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
6 months + extensions
Von:
Silverlink Technologies
Ort:
Zürich
Eingestellt:
20.05.2017
Land:
flag_no Schweiz
Projekt-ID:
1347755

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Position: Network Operations Support Consultant (German speaker)

Location: Zurich, Switzerland

Duration: 6 months +

Job Description:

  • Handle the events escalated by regional and business teams for the diagnosis and resolution of most complex incidents
  • Escalate to Support team-leader, Build and Architecture teams as required for certain major incidents
  • Assist regional helpdesk to ensure smooth and efficient collaboration with providers
  • Assist to ensure continuous improvement of daily operational activities
  • Provide clear reporting to Delivery Managers and Build Project Managers to ensure appropriate communication to the regions and business stakeholders
  • Monitor and analyze network performance and address identified issues in a proactive manner
  • Participate in on-call process as required
  • Ensure proper knowledge transfer to other Operations Support teams to guarantee the efficiency of the follow-the-Sun level 2 support
  • Handle the hand-over of packages provided by Build
  • Ensure that IT and Security policies and standards are enforced

German Speaker