Beschreibung
Service Desk Agent - Support/Windows 7/G Suite/English/Professional
About us: ITech Consult AG is a certified ISO company, located in Germany, Great Britain and Ireland. ITech is specialized in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; Dictionary Dictionary You are right.
Reference No .: 916330SH
Role: Service Desk Agent - Support/Windows 7/G Suite/English/Professional
Location: Zurich and Region
Industry: IT
Workload: 100%
Start: ASAP
Duration: initially 6 months
Project:
-On behalf of our International Client with IT-Technology, ITech Consultant with a dedication and passion for IT Support.
Tasks:
-Providing First Level IT support via telephone, email, remote tools and on-site (Zurich & rarely in Holder bank).
-First analysis of all customer requests and gathering of all necessary information
-Creating ticket in the service management tool in accordance with ITIL guidance (user incidents, security incidents, application support, user administration, information management, order management, complaint management)
-forwarding incidents and service requests Which can not be resolved by the IT service desk to the responsible IT team in line with the process specifications
-Technically or hierarchically escalate incidents or service requests and doing Their follow-up incl. proper customer information flow
-EXPERIENCE with Mobile device Configuration is preferred
Experience:
-Minimum 2 years of experience in a technical support function
-1 year experience in supporting G Suite business tools
-Responsible for ticket quality and completeness of all customer requests
-Correct registration of all incoming customer requests, closing of all user requests
-All tasks have to be Executed in compliance with IT policies and standards HTS
-Previous experience with setting up conference rooms technical infrastructure for business meetings
-Fluent in English
-German B2 level is acceptable
Nice to have:
-Training: Microsoft courses (Windows 7, Office 2010, Active Directory, server, etc.), Network, Security, G Suite Mobile Management to manage Android and Google Sync devices, Symantec, Citrix
hardware skills: Lenovo, Apple IPhone/iPad, Samsung phone/tablet, HP Printer, CISCO videoconference
-Fluent in French would be an advantage
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